SÉRAFINA SUPPORT
Returns & Exchanges
We want you to love your SÉRAFINA piece. If something is not right, we are here to help.
14-Day Returns
You may return your order within 14 days after receiving it.
Return Conditions
Items must be unworn, unused, undamaged and returned in their original packaging.
Made to Order Items
Because our jewelry is made to order, returned pieces must pass a quality inspection before a refund is approved.
Exchanges
Need another size or style? Contact us and we will help you with the exchange options available.
Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method.
How to Start a Return
Please contact our customer support with your order number before sending your item back.