WE'RE HERE TO HELP
Contact
Our customer support team is here to assist you with any questions about your order, our jewelry or general inquiries.
Customer Support
For all questions regarding orders, products or general assistance, please contact us at:
support@serafina.com
Response Time
We aim to respond to all enquiries within 24 hours during business days.
Order Support
Please include your order number when contacting us so we can assist you as quickly as possible.
Business Hours
Monday – Friday
09:00 – 17:00 (CET)
Before Contacting Us
You may find the answer you're looking for in our FAQ, Shipping & Delivery or Returns & Exchanges pages.